FAQ: 30 Most Asked Questions About POP

Ordering and Production

• What is an MOQ? Minimum order quantity; varies by SKU and branding method.
• How long does a typical run take? Roughly 2–8 weeks depending on stock, customization, and destination port.
• Should I order samples? Yes—recommended before large runs or new finishes.
• Can I mix models in one order? Often yes, with per-SKU minimums.
• Do you handle rush jobs? Depends on capacity; express surcharges may apply.
• Do you work with agencies? Yes—joint briefs and brand control.

Customization and Design

• What techniques exist? Laser, pad print, UV, metal or wood engraving, among others.
• Do I need vector art? Ideal for crisp lines; we guide you if you only have PNG.
• Exact Pantone? Feasible on many plastics and silicones with a physical swatch match.
• Two-sided branding? Possible depending on product shape and method.
• Custom packaging? Yes—boxes, sleeves, inserts, and kitting.
• Proof review? Yes—digital or physical approval before mass production.

Logistics and Shipping

• International shipping? Yes—we align incoterms to your needs.
• DDP to recipient homes? Optional for B2B campaigns and events.
• How to avoid breakage? Proper inner packing and transport insurance.
• Customs and duties? Depend on HS code and country—we orient you.
• Lot tracking? Available depending on service level.
• Storage? Some programs allow call-off over months.

Product, Quality, and Warranty

• Do gadgets meet standards? We prioritize certified references where applicable (CE, FCC, etc.).
• Manufacturer warranty? Yes—separate from decoration warranty.
• What if there’s shrinkage? Per contract policy; photo-document on receipt.
• Real USB capacities? We demand honest specs and avoid fake chips.
• Safe batteries? We favor cells with protections and clear datasheets.
• Electrical testing? Sampling on receipt is strongly recommended.

Sustainability and Brand

• Eco options? Recycled materials, bamboo, less single-use plastic.
• How to avoid greenwashing? Verifiable claims and origin documentation.
• Inclusive gifts? We pick useful pieces across ages and contexts.
• Co-branding? Possible with approvals from both brands.
• NDA and confidentiality? Available for sensitive projects.
• After-sales support? Dedicated channel for issues and replacements.

Privacy and Data in Campaigns

If you collect shipping addresses, minimize data, encrypt lists, and restrict internal access. Logistics partners must treat information under a written agreement. For sweepstakes, publish official rules and keep proof of delivery.

What If the Logo Changes Mid-Production?: Depends on process stage: before proof approval it’s usually feasible; after, costly. That’s why we freeze art with an explicit date on the PO.

One-Page Checklist Before You Sign

• MOQ, final unit price, and quote validity in days.
• FOB or EXW date and who carries transit insurance.
• Approved physical sample or signed digital file version.
• Warranty exclusions list attached to the contract.